Shipping policy

Last updated: October 3, 2026

Where we deliver

We deliver to the Netherlands, Austria, Belgium, Bulgaria, Cyprus, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Poland, Portugal, Romania, Sweden, Slovenia and Slovakia.

Shipping costs and delivery time

• Netherlands: Shipping is free. Order before 16:00 on a working day and delivery takes 1 to 2 working days. We ship with DHL.
• Austria, Belgium, Bulgaria, Cyprus, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Poland, Portugal, Romania, Sweden, Slovenia and Slovakia: Shipping is free. Order before 16:00 on a working day and delivery takes 1 to 8 working days.

You will always see the shipping costs on the checkout page, before you complete your order.

We will deliver within 30 days of your order at the latest, unless we agree on a different period together. If that isn't possible, or if we can only deliver part of your order, we will let you know. You can then cancel the order free of charge. Anything you have already paid will be refunded within 14 days.

Is your delivery delayed, for example because a product arrives at our warehouse later than expected? Then we will let you know ourselves, with the new expected date. You then choose: wait, or cancel and get your money back.

Track & trace

As soon as we have shipped your parcel, you will receive an email with a track & trace code. With it you can see where your parcel is and when it will arrive. What happens if you are not home depends on the carrier. You can see that in your track & trace too.

Your delivery address

We deliver to the address you enter with your order. Check it carefully before you pay. Is something wrong? Email us as soon as possible, with your order number. As long as your parcel has not been shipped yet, we can usually still change the address.

Lost or damaged in transit

Until your parcel has been delivered to you, it is our responsibility. If it gets lost in transit, or arrives damaged, we will sort it out at no extra cost to you.

• Does your track & trace say your parcel has been delivered, but you don't have it? Check with your neighbors. If it isn't there, email us your order number. We will look into it with the carrier. If a parcel is truly lost, we will send you a replacement or refund you.
• Did your parcel arrive damaged? Take photos of the box and of the product, and email them to us as soon as possible with your order number.

Questions

Email us at contact@justanotherstore.nl.