Refund policy

Last updated: 3 October 2026

Not happy with your purchase, or changed your mind? At STAUS&BACH you have a 30-day cooling-off period. During this time, you can cancel your purchase without giving a reason. This is called withdrawal. Below you can read how it works.

Right of withdrawal

You have the right to withdraw from the contract within 30 days without giving a reason. That is longer than the 14 days the law gives you. The cooling-off period ends 30 days after the day on which you, or a third party you have appointed who is not the carrier, take physical possession of the product. If you order several products in one order and they are delivered separately, the period starts on the day you receive the last product.

How to withdraw from your purchase

Let us know before the end of the cooling-off period that you are withdrawing from the contract. You can do this in the following ways:

1. Online, with our withdrawal function: go to Withdraw from the contract here. You enter your name, your order number and your email address and click "Confirm withdrawal". We will immediately send you an acknowledgement of receipt by email, showing what you submitted and the date and time. You do not need an account. You can also find this function at the bottom of every page.
2. By email or by post, with a clear statement to Just Another Store B.V., De Beverspijken 7D, 5221 EE 's-Hertogenbosch, contact@justanotherstore.nl, telephone +31 73 644 7405. Include your order number. We will then send you a return label by email.
3. With the model form at the bottom of this page. You may use it, but you don't have to.

You are in time if you send your notice before the cooling-off period has ended. If you notify us by email or by post, we will also send you a confirmation as soon as possible.

Returning the product

Send the product back as soon as possible, and no later than 14 days after you have told us that you are withdrawing. You are in time if you send the product back before those 14 days have passed. Our return address is:

Just Another Store B.V.
De Beverspijken 7D
5221 EE 's-Hertogenbosch
The Netherlands

Send the product back with all parts and the manual. The original packaging is not required, but do pack the product securely. That way it reaches us in one piece.

Return shipping costs: if you withdraw within the cooling-off period, we pay for the return shipping. You get a free return label from us, whichever way you withdraw.

After the cooling-off period

After the cooling-off period, you can no longer withdraw from your purchase. Would you like to return a product that works well? Ask us. Sometimes we still accept a return. That is a favour, not a right.

Is a product broken, or is it not as agreed? Then you are entitled to your statutory warranty, even after the cooling-off period. You pay nothing: not for the repair or replacement, and not for shipping. Read more at Warranty and repairs.

Trying it out is fine

You may unpack and look at the product the way you would in a shop. You may see what it is, what it looks like and whether it works.

You are only liable for a reduction in the product's value if it results from you handling it more than necessary to establish its nature, characteristics and functioning. If we see such signs of use on a return, we will let you know first, with photos, before we withhold anything.

Refund

If you withdraw from the contract, we will refund all payments you have made to us, including delivery costs. The exception is the extra cost if you chose a more expensive delivery method than the cheapest standard delivery we offer. If you return only part of your order, we will not refund the delivery costs.

We will refund you as soon as possible, and in any case within 14 days after you have told us that you are withdrawing. We use the same payment method you paid with, unless you expressly agree to something else. You pay no fees for the refund. We may wait with the refund until we have received the product back, or until you have shown that you have sent it back, whichever is earlier.

When you cannot withdraw

For a few types of products, there is no right of withdrawal. In our case, this applies to:

• products we make to your specifications;
• products that are sealed for health or hygiene reasons, if you have broken the seal after receiving them.

If an exception applies to a product, it is stated on the product page before you order.

Broken or wrong item delivered?

Is your product broken, not working properly, or did you receive the wrong product? Then this is not about withdrawal but about your statutory warranty. It is separate from your cooling-off period. Read more at Warranty and repairs or email us at contact@justanotherstore.nl.

Model withdrawal form