Warranty and repair

Is a product broken, does it not work properly or is it different from the description? Then we will help you. Here you can read which rights you have and how to report a problem.

Your legal guarantee

Every product you buy from us comes with the legal guarantee. Below you can see the official explanation from the European Union.

Read the text of this notice

Legal guarantee. At least two years of protection thanks to the legal guarantee for goods sold in the European Union.

Consumers can enforce their rights under the legal guarantee of conformity, for example if goods: do not match the description; do not function properly.

Sellers are liable for any lack of conformity that existed when the goods were delivered and that becomes apparent within the legal guarantee period. In such a situation, sellers must offer the following: free repair or free replacement; in some cases, a partial or full refund.

Some countries have a longer legal guarantee period. For second-hand items, the guarantee period may be shorter, but not shorter than one year.

If you want to know more about your rights in a particular country, you can scan the QR code below or ask the seller for information: europa.eu/youreurope/garantie.

What to do if you receive non-conforming goods: 1. Contact the seller as soon as possible to report the problem. 2. Provide proof of purchase, such as a receipt, an invoice or a bank statement.

Sellers and producers may also offer commercial guarantees, which apply separately from the legal guarantee. This GARAN label, for example, stands for a commercial lifetime guarantee offered free of charge by the producer and covering the entire product.

Want to know more about your rights? Visit europa.eu/youreurope/garantie.

What this means for you

• A product must do what you can reasonably expect of it. How long it lasts also counts. In the Netherlands, the legal guarantee has no fixed end date.
• Does something go wrong in the first year after delivery? Then we assume the defect was already there at delivery. You do not have to prove that.
• Report a problem as soon as possible after you notice it. Within 2 months is always in time.
• You choose: free repair or a free new one. If that is not possible, you get part of your money back or all of it.
• It costs you nothing, not even shipping costs.
• We are your point of contact. You do not have to go to the manufacturer yourself.

Manufacturer's warranty

If the manufacturer or we give our own warranty on a product, it is stated on the product page. Such a warranty always comes on top of your legal guarantee. It never limits it.

How to report a problem

1. Email us at contact@justanotherstore.nl with your order number.
2. Tell us exactly what is wrong. If you can, include a photo or a short video.
3. We will look into it with you. We often ask a few questions first, because a problem can sometimes be solved quickly.
4. If that does not work, you choose: repair or a new one. If it can be solved with a separate part, we can send you that too, if you agree.

Arrived broken?

That's frustrating. Take photos of the box and of the product, and email them to us as soon as possible with your order number. We will sort it out, at no extra cost to you.

Withdrawing from your purchase

Do you want to send back a product that works fine? That is not a warranty matter but a withdrawal, within your 30 days. You can do that via Cancel the agreement here. You can read everything about it in our returns policy.